TERMS OF SERVICE
Consultation, Standard & Personal Plans, Monthly Rolling Plans, and Memberships – The Services
Welcome to our personal training and fitness services. Please read these Terms of Service carefully before purchasing. By purchasing one of our offerings (collectively, the "Services"), you agree to be bound by these terms.
Our Terms of Service comply with English law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
1. Our Services & Contract Formation
● Service Types: We provide digital workout plans, automated memberships, bespoke custom training plans, and live online coaching sessions via the Core App or email.
● The Contract: A binding contract is formed between you and Garland Beaufort Limited the moment your payment is processed.
2. Subscription, Billing & Automatic Renewal (For Recurring Services Only)
● Rolling Subscriptions: Monthly plans are rolling subscriptions that automatically renew every month on the same calendar date as your initial purchase.
● Billing: Payments will be deducted automatically via your chosen payment method until you cancel the subscription.
3. The 14-Day Right to Cancel ("Cooling-Off Period")
Under UK consumer law, you have a legal right to change your mind and cancel your purchase within 14 days of your initial payment.
● Standard Plans: This service consists of instant-access digital content. By viewing, streaming, or downloading your digital materials inside the Core App within the first 14 days, you explicitly request immediate access and acknowledge that you lose your right to a cancellation refund.
● For Custom Plans: If you request us to begin work immediately (e.g., booking a design consultation, plan build, or live session within the 14 days), you can still cancel within the 14-day window. However, we will deduct a fair, proportionate amount to cover the value of the services and custom preparation work completed up to the moment you notified us.
4. Regular Cancellations & Notice Periods
● Subscription Cancellations: For recurring payments (Memberships, Rolling Plans), after the initial 14-day period, you can cancel your rolling membership at any time using the "Cancel Auto-Renew" feature in the Core App. You will retain full access until the end of your current monthly billing cycle, at which point access will stop and no further payments will be taken.
● One-Off Purchases: One-off custom plans are fixed-fee services and are non-refundable once the plan has been delivered or fully built. However, for one-off purchases paid in full for several months of service (such as our 12-week personalised plan with 1:1 coaching, paid in full, not monthly recurring) we will deduct a fair, proportionate amount to cover the value of the services and custom preparation work completed up to the moment you notified us, and refund the balance.
5. Live Consulting & Google Meet Policies
● Platform Delivery: All live video meetings sessions will be conducted via Google Meet. You are responsible for ensuring you have a stable internet connection and a compatible device to access the meeting link provided by your coach.
● 24-Hour Cancellation Policy: You must give at least 24 hours’ notice to reschedule a scheduled Google Meet session.
● Late Cancellations & No-Shows: If you cancel with less than 24 hours' notice or fail to join the Google Meet room within 15 minutes of the scheduled start time, the session will be forfeited and cannot be refunded or rescheduled. Technical issues on your end (e.g., poor local internet connection) do not qualify for a replacement session. Should a paid consultation be cancelled before the 24-hour notice period has started, a full refund will be given.
6. Delivery of Digital Content & Core App Usage
● Statutory Rights: We promise that all digital workout plans, videos, and coaching services will be of satisfactory quality, fit for purpose, and as described.
● App Downtime: If a technical fault on the Core App prevents you from accessing your plan, we will work to resolve it promptly. If the app is entirely unusable for an extended, unreasonable time frame, we may offer a proportionate partial credit or refund.
7. Pausing Your Plan
● Accountability Principle: Garland Beaufort Limited builds plans based on consistent accountability. Subscriptions and custom plans cannot be paused or frozen for holidays, busy work weeks, or minor illnesses. Your coach will gladly adapt your workouts for travel, home, or hotel environments.
● Medical Exceptions: For serious, long-term medical issues (supported by a valid medical note), contact your coach to discuss temporarily transitioning your account to a baseline maintenance plan to protect your historical tracking data.
8. Health, Safety & PAR-Q(+) Disclaimer
● Medical Clearance: Your health is our priority. Before starting any physical training, you must complete the Physical Activity Readiness Questionnaire (PAR-Q or PAR-Q+) during your Core App setup. Physical exercise can be strenuous and subject to risk of serious injury. We strongly recommend that you consult with a qualified healthcare professional or doctor before beginning any exercise program or changing your diet, especially if you have a history of high blood pressure, heart disease, or any other medical condition.
● Assumption of Risk: You confirm you are in good health to exercise. You follow our workout plans and any advice at your own risk. If your health status, medical history, or injuries change at any point during your time with us, you must notify your coach immediately and stop exercising if you feel pain or dizziness.
● Limitation of Liability: To the fullest extent permitted by UK law, Garland Beaufort Limited shall not be liable for any direct, indirect, or consequential damages, injuries, or health complications resulting from the use or misuse of our products, templates, or advice. Your use of these materials is at your own sole risk.
9. Intellectual Property (IP) Rights
● Ownership: All training materials, video content, custom PDFs, graphics, and text provided to you are the exclusive intellectual property of Garland Beaufort Limited.
● Personal Use Only: You are granted a non-transferable license to use these materials for your personal fitness goals. You must not copy, share, distribute, or resell any part of our plans or content.
10. Changes to Prices or Terms
● Notice: If we need to change our monthly subscription pricing or make significant updates to these terms, we will give you at least 30 days’ written notice via email or the Core App.
● Right to Reject: If you do not agree to the price increase or revised terms, you have the right to cancel your subscription before the changes take effect.
11. Delivery of Documentation & How to Contact Us
● Document Delivery: Upon joining, a digital copy of these terms will be embedded within the Core App and sent to you via a Welcome PDF for your permanent records.
● Get in Touch: To manage your subscription, request a Google Meet link adjustment, or make a query, please message us directly through the Core App or email your designated coach.